Purshield Cleaning Kit Tutorial

Schedule a Service Appointment if:

  • Your water is testing hard
  • Your salt tank is more than ¾ full of water
  • Your softener has stopped using salt
  • You notice leaking or dripping from any of the softener's fittings

Call Your local water provider to schedule service.

Frequently Asked Questions

Yes, you can continue to use water as normal while the system is cleaning.

No. Purgard and all other chemicals added to the salt tank are used only to clean the softener, and then flushed down the drain.

It is normal for the water to taste salty for a short time after each regeneration. Run cold water from a faucet for five minutes and the taste will disappear.

If you have at least three inches of salt in the tank, your system will work! You can fill the tank as full as you would like; the system will continue to use salt at the same rate.